Terms and Conditions

Valid only in Germany / German Law


Terms rock Queen, Jeannette Bartnitzek
Contracts are with Jeannette Bartnitzek, Schloßstr. 19, 82031 Grünwald, Germany,  Tax number: 144/125/70635, FA MUC I, ID no .: 86354120737, Tax Identification Number: DE289895449

1. General, scope
1.1 The following conditions apply to all offers, deliveries and services. The effect of any general terms and conditions of the customer is expressly excluded.
1.2 Within these terms and conditions shall mean any natural person who enters into a legal transaction for a purpose that can neither be attributed to their commercial or independent professional activity. Entrepreneur is a natural or legal person or a legal partnership, in concluding a legal transaction in the exercise of their commercial or independent professional activity.

2. Offers, order confirmation, conclusion of the contract
2.1 You place a binding order for the goods by clicking the button "Add to Cart" listed on the order page. The order confirmation you receive directly by mail after the payment. Thus, the purchase contract has been concluded. The contents of the shopping basket at any time without obligation view by clicking the button "shopping cart" without obligation. The products you can delete "Remove from cart" at any time by clicking the button. If you want to buy this product, just click on the button "Checkout". The process can be aborted by closing the browser window in the rest. You will find more information on the individual pages .
2.2 The contract will be stored by us on our systems, but is for the customer there inaccessible. Ordering details, terms, conditions and invoices are sent to the customer via a confirmation e-mail.

3. Prices and shipping costs
Product prices are include VAT and all other price components. Download media have no shipping costs.

4. Payment terms / download
The customer can choose between payment with immediate transfer or Paypal. The payment made in advance. A shipment will therefore only when the payment has been recorded successfully on the account of rock Queen Jeannette Bartnitzek. You will then receive their digital content in the form of a download-links shown in the basket and repeated sending email. The purchased embroidery files need to be downloaded and stored within the specified time. We accept no liability for defective or too late performed downloads. For defective hardware, we assume no liability. We recommend our customers to save all downloaded files on servers, external harddrives or cloud-systems. In case of loss the files are not „forwarded“ or delivered additionally.

5. Retention of title. Any goods delivered by us remain our property up to complete payment of the purchase price.

6. Contract Language
Contract language is German.

7. Warranty
If the item is defective, you can use the statutory warranty rights to: If you are a consumer: For newly manufactured things 24 months for used goods of 12 months. If you are a business person: For newly manufactured things 12 months, for used goods the warranty is excluded.
This does not apply for download media

8. Liability for breaches of duty by the way
8.1 Without prejudice to the provisions on the guarantee and other special regulations agreed in these provisions shall apply in the cases that we have breached a duty to the following:
We shall be liable for intent and gross negligence. We are also liable for the negligent breach of obligations whose fulfillment is essential to the proper execution of the contract, which endangers the purpose of the contract and on whose fulfillment the customer regularly relies. In the latter case, however, we are not liable for unforeseeable, not typical damages. We are not liable for slightly negligent breaches of other obligations
8.2 The above exclusions of liability shall not apply to injury to life, body and health.
8.3 Our liability for fraud or under the Product Liability Act remains unaffected.

9. usufruct of embroidery design files
9.1 Rock Queen transfers with full payment of the purchase price, the simple and non-transferable right to use the acquired embroidery pattern files in the private sector.
9.2 for commercial use transmits rock Queen the simple and non-transferable right to use the acquired embroidery pattern files a maximum of fifty times (50 x) per design per year digital unchanged - in original size on any materials (textiles, bags, etc.) apply, and to sell these , This right of use applies for embroidering patches or embroidery patterns. Different color schemes are not relevant. It is the total amount per design. With online sales is the author, rock queen, as a designer of the embroidery pattern and the designer of the accompanying drawings - if this is stated separately - to name. Any further commercial use requires separate written agreement with Rock Queen. Violators will be prosecuted.
9.3 Neither the private nor the commercial sector transmits rock Queenl the right to reproduce the embroidery pattern files, create file copies for third parties to give the files to sell, swap and / or modify the files in any form.

10. Ineffectiveness
If any provision of these terms and conditions be invalid, the contract shall remain valid. In such a case occurs, the law takes the place of the invalid provision.